Elan Germantown adheres to a 24-hour cancellation policy. If you cancel with less than 24 hours notice, we reserve the right to charge you for 25% of your appointment. All appointments booked through our app or via the web portal are subject to a 25% down payment. The balance will be collected upon checkout of your service.
Should you cancel less than 24 hours before your appointment, you will have 2 weeks to reschedule and use the 25% deposit collected during scheduling. No shows are subject to forfeiture of your deposit and paid to the stylist.
Reasonable accommodations are made for emergencies. Please contact Elan Germantown management for further information.
Please arrive ten minutes prior to your scheduled appointment to ensure plenty of time to complete any paperwork, and to take a moment to relax and decompress with a complimentary beverage.
Due to high client demand, we recommend that our guests pre-schedule their next appointment prior to leaving the salon for best availability. We do accept walk-ins based on availability.
Thank you for honoring your appointment time. Fifteen minutes late or more requires that we abbreviate or re-schedule your appointment in order to honor the appointments of our other guests.
We accept cash, personal checks, Visa, Mastercard, Discover and American Express.
In the event you are not satisfied with your service, we will happily provide you a “redo” service. Redo services are scheduled exactly like a regular appointment and are provided at no charge. A redo service can be scheduled with your original stylist or with an alternate stylist at your request.
To qualify for a redo service, please contact us within 14 days of your original appointment. No refunds are given for services.